Lightning ID

Your Lightning ID is now available in Apple Wallet, Google Wallet, and Samsung Wallet!

The Lightning ID is available to all enrolled students and current employees. Tap your iPhone, Apple Watch, Samsung Galaxy, or other eligible Android phones at readers across campus to conveniently use your Lightning ID, which acts just like your physical card that you can now add it to your preferred digital wallet.

Getting Started

Minimal set up is required to use your Lightning ID. Most users can begin using their mobile ID on their phone in minutes.

System Requirements

Photo Submission/Preparation

An approved photo is required.

Once you have received your GBC Credentials, please submit your photo to be displayed on your Lightning ID:
Please review our photo requirements:
- Crop image slightly above head to middle of chest
- Take picture against a plain, light background
- Must be a color photo
- Must not include sunglasses or hat
- Position self directly facing the camera
- Eyes should be open and looking at the camera
Upload a photo for your Lightning ID:
Lightning Card Central Home (transactcampus.com)
1. Simply login, and click on Profile
2. Click on the link: Click to Submit New Photo

Frequently Asked Questions

Please reach out to the Student Affairs Office at (302) 225-6332 or by email at [email protected] if you have any questions or concerns not listed below.

Using Your Mobile ID On and Around Campus

Where can I use my Lightning ID?

Your Lightning ID gives you access to:

All access-controlled doors on campus
Lightning Dining Hall
Footnotes, the Campus Store

How do I update information on my Lightning ID?

Name information on the Lightning ID comes to us from the college’s core business systems. Students should contact the Registrar’s Office to make updates. Faculty and staff should contact HR to request updates.

The updates will sync to the Lightning ID on your phone within 48 hours after changes are complete.

Why are my account balance(s) not displaying?

Account balances are currently only displayed on Apple & Samsung Galaxy devices.

Your account balance won’t display if your balance is $0. Adding new funds should fix this.
If you have available funds that are not displaying, please contact the Student Affairs Office at (302) 225-6332 or email [email protected].

Why do I have a negative balance on my Lightning ID?

A negative balance can occur if you make a transaction when a retail device is offline. In the event there aren’t enough funds in your account to cover the transaction, you will see a negative balance once the device comes back online.

I used my credit card at a participating retail location when I meant to use my Lightning ID. What can I do to correct my payment source?

Return to the location of the sale and ask the store to issue a credit card refund, then process the transaction against your Lightning ID.

I am graduating or leaving the University. What happens to my Mobile ID?

Both your physical Lightning ID, and your Mobile ID will become inactive when you no longer meet eligibility requirements. However, if you transfer to another participating program or department at GBC, your credential will stay active and update accordingly.

Securing Your Account

What should I do if I lose my card or device, or if I believe there has been fraudulent use of my credential?

During regular business hours, contact the Student Affairs Office at (302) 225-6332 to notify us to deactivate the Lightning ID. You must specify which card version (physical card, watch and/or phone) you want deactivated. Any device not specified will remain active.
If applicable, identify the fraudulent activity: For purchases using Lightning Dollars and Dining Meal Plans, contact the Business Office at [email protected] and report the suspected fraud. If door access is involved, contact the Student Affairs Office at [email protected].
In the eAccounts Mobile App:
- Click the settings gear in the upper right corner. 
- Select the Card Management option.
- Choose the credential you want to deactivate and toggle it off.
- You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
In the Lightning ID eAccounts Portal (web):
- Select Card Services
- Select Deactivate Card
- Select the credential to deactivate and click on “Deactivate Card”
- You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.
Additional instructions for Lost/Found Apple devices and Find My iPhone are located at https://support.apple.com/en-us/HT201472
Additional instructions for Lost/Found Samsung devices and SmartThings Find are located at https://smartthingsfind.samsung.com/

How do I reactivate my credential if I find my lost device?

To reactivate a found suspended device, perform the following steps:

In the eAccounts Mobile App:

Click the settings gear in the upper right corner. 
Select the Card Management option.
Choose the credential you want to reactivate and toggle it on.
You will receive a confirmation email. Only the selected card is reactivated.

In the Lightning ID eAccounts Portal (web):

Select Card Services
Select Activate Card
Select the credential to reactivate
You will receive a confirmation email. Only the selected card will be reactivated.

Other FAQs

I am not having success adding my Lightning ID to my device. Who can help me?

Contact the Student Affairs Office at:

Students, faculty and staff can change or recover their passwords by using the Microsoft Self-Service Password Reset/ Recovery option.

How do I activate and install the multi-factor authentication?

Instructions for how to activate and install multi-factor authentication are on the Duo Central Device Portal.

Do I still need my physical Lightning ID?

We recommend you retain your physical Lightning ID in a secure location as a back-up should you lose a device.

Can I still use my physical Lightning ID once I have created my Mobile ID?

Yes, your physical Lightning ID will continue to function after you have added your Lightning ID to your device. Remember, the Mobile ID is a privilege and benefit of being part of the GBC community. Anyone found to be misusing their physical card or Lightning ID will be subject to the applicable Code of Conduct or HR policies regarding fraud and/or misconduct.

I already have the Transact eAccounts mobile app installed. Do I need to update?

Yes, you will need to install the updated version of the eAccounts Mobile App.

How do I update the Transact eAccounts mobile app?

On your device, visit the App Store or Google Play Store and search Transact eAccounts. The store will prompt you to install any required updates.

My balance is different on my device than in Transact eAccounts?

Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there’s no connecting service to sync data between Transact eAccounts and your device. The eAccounts Mobile App will display the most current information.

Full User Guides & FAQs for Digital Wallets

To access the full User Guide & FAQs for each of the available digital wallets, please use the links below:

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